Job description

Oh, hey! Thanks for stopping in to check us out. I think you'll like it here :)

Get to know us and the position...

Want to get in on a fun company that values your nights and weekends as well as your personal time but makes your workday from 8:30-5 enjoyable? Come on in and sit with us at Atlantic Training! (well, virtually) We’re a privately owned company that is quickly becoming a leader in the workplace training world. What sets us apart from other companies? Our personal relationships we have established throughout the years with each customer, having that personal connection with each and just flat out being human. Here, both you and the customer are more to us than a number.

The Client Success Manager (CSM)'s primary focus will be to establish and maintain relationships with our customers to reach the ultimate goal of retaining their business and making them lifelong customers.

Let's get down to it... Daily deeds include but aren't limited to:

• Organize and manage leads, tasks, and meetings using the HubSpot CRM and G Suite.
• Proactively engage with customers to understand their goals, challenges, and needs.
• Provide exceptional onboarding experiences to new customers, ensuring a smooth transition onto our platform.
• Monitor customer accounts and usage patterns to identify opportunities for growth and risk mitigation.
• Conduct regular account reviews to assess customer satisfaction and progress toward their goals.
• Gather feedback and insights from customers, advocating for product improvements and enhancements.
• Collaborate with Tech Support to ensure satisfactory ticket handling.
• Develop and execute customer success plans, tracking milestones and KPIs.
• Identify opportunities for upselling and cross-selling to drive revenue growth.
• Proactively address churn risks and implement retention strategies.
• Nurture and grow customer relationships to turn them into enthusiastic advocates for our brand.

About you:

• Prior Customer Success/Client Retention experience in B2B. (2+ years preferred).
• Strong computer skills. (Tech savvy).
• Strong written and verbal communication skills.
• Strong time management and organizational skills.
• Has the hunger and urgency to satisfy current clients.
• Has experience in a fast-paced environment where organization, multi-tasking and adaptation are critical.
• Enthusiastic about technology and software as well as becoming part of a fast-growing product and company!

The cool stuff:

• Monday thru Friday 8:30-5, no weekends (!!!)
• Health Insurance Reimbursement
• 3 weeks PTO
• Paid Major Holidays
• 401(k) match
• 100% remote working position
• Base pay + commission + bonus

You in? Send a resume to us at careers @ atlantictraining.com (drop us a line in the cover letter so we know you’re a fun, personable human being and actually paid attention to this small detail)

You really in? Pull out your phone and take a 30-60 second video of yourself and send it off to us. Tell us about jobs, likes, dislikes or just why you might fit. Heck, talk about the weather if you want. We want to see if you have the guts to do it.

Job Type: Full-time